Q: which kind of payment mode do we accept?

A:For now we take Western Union and Money gram and T/T! 


Q: What’s a MTCN?

A: This is only relevant for customers who pay using Western Union. A MTCN is a Money Transfer Control Number. This is the number that Western Union will give you once you have sent money to us. This number needs to be sent to us so that we can pick up your payment. Without the MTCN, we cannot get the money for your shoes.


Q: How many days could I get my shoes?

A:The shipping time is 4-7 work days by EMS/DHL from the time when the shipping information post on the carrier’s official website. But pls remember we need 12- 24hours to prepare your order! And we will do our best to consolidate orders into the fewest number of shipments so that you are charged the least amount possible for duties and taxes


Q: Could I exchaNge or receive refund if I am not satisfied with my order?

A:In our store we take 30 days exchange or refund if you do not like your order, so you canalways shop with confidence! If you are not satisfied with your order,you want to process a refund, pls contact us at first time, we will figure a solution or do full refund right away! You can choose: 
Email US: newkicks2013@gmail.com
Talk with US online: Live Help


Pls remember we available for 14 hours * 7 days

If you have any question, pls do not hesitate to email us or get live help!